But I know there’s another side to this issue. A community for fans to discuss the Coachella Valley Music and Arts festival. They charge for shipping on other tickets. I want to cancel my Verizon service. (EINÂ 82-5210912). If you have a problem with a product or service, contact me at [email protected] or (202) 370-7934. ClassAction.org’s coverage of COVID-19 litigation can be found here and over on our Newswire. Here’s more about me. We rely on individual supporters to cover the sizaeable costs of publishing a daily news site. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. When you contact a company, you should really remind it of the commitments it makes to customers in the large print. Watch our ads and Find Your Seats! Whether you want to call, click, or use one of our travel apps, one thing is clear: We make it easy to take it easy. Send News Tip, Level Airlines claims Ellen Boelens is a "no show" for her flight from San Francisco to Barcelona. Note: All emails sent to me are considered “on the record.” Your name, city, and other information may appear in a future story. Amid the global coronavirus pandemic, Vivid Seats announced the launch of a new incentive program. The Allianz Travel Insurance company has built its reputation on partnering with agents all around the world to provide comprehensive travel insurance for their clients. Back then, employees were friendly "yes"…, Jacquelin Heinen wants a refund for a canceled Hawaii flight. On April 22 I asked about the refund again. Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can’t. Again, processing refunds may take longer than usual. When customers purchased tickets, they were purchasing access to an event. Sign up for ClassAction.org’s newsletter here. If you can't make the event anymore, we encourage you to resell or pass along your tickets to someone else as tickets are transferable. You have a story to tell. Maybe one of the customer service managers would have been more responsive. Due to the nature of a live ticket marketplace, all sales are final. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. However, Vivid Seats unilaterally changed its policy in order to issue vouchers for a future purchase. He’s the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate, USA Today, and the Washington Post. Vivid seats said originally said in March that we didnât have to do anything for cancelled events and that we would receive the refund in 4-6 weeks. âI feel very frustrated and I would like for other people to know to watch out for this,â Grice said. Refund as promised of $221 – not a credit to buy something else — Steve Stine, Elmhurst, Ill. You’re right. Vivid Seats is here to make sure you have a great experience with Coachella Music Festival Parking options. That’s often enough to prod it to change its tune, or its game plan, or whatever sports or music metaphor you would prefer to use. Squaremouth helps travelers easily and instantly compare travel insurance policies from all major providers. Or you could have taken this directly to the founders, Eric Vassilatos and Jerry Bednyak. Seven Corners has helped customers all over the world with travel difficulties, big and small. Compare policies on Squaremouth.com to save over 70 percent on your next purchase. * Download today and earn up to 9% cash back on tickets* Looking for the best way to buy and sell mobile tickets? She said she got the runaround until finally getting bad news via an online chat. âVivid Seats | Buy Tickets on the App Store âWith Vivid Seats Rewards, you can now earn cash back on your purchases simply by using the Vivid Seats app. Vivid Seats Tickets ð« is the leading mobile ticket app, helping tens of millions of fans buy and sell mobile concert tickets, Broadway and sports tickets to the MLB, NBA, NFL and more. Exclusive deals, fast mobile entry and more! More uncertainty. The comments are open! Consumer advocacy is difficult and dangerous work. I see lots of emails between you and the company, but none of them contain the email in which Vivid Seats gave you seven days to decide between a credit and a refund. Get insurance for your next trip at VisitorsCoverage. Founded in 2004, Global Rescue has exclusive relationships with the Johns Hopkins Emergency Medicine Division of Special Operations and Elite Medical Group. They won’t let me. Learn more about Global Rescue. Where trouble arises, the suit explains, is that more cancellations equates to more money Vivid Seats must shell out in order to cover consumers in search of refunds, money that the defendants have already paid to sellers. Vivid Seats says it gave you seven days to decide between a refund and credit. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. Vivid Seats says it gave you seven days to decide between a refund and credit. Preferred solution: Full refund. Related: Vivid Seats - They haven't Paid me for Tickets I Sold through them 60 days ago I expected to get boxes which include a calendar, a guidebook and a sticker. Visit Seven Corners to learn more. You can also follow him on Twitter, Facebook, and LinkedIn, or sign up for his daily newsletter. I sent Vivid Seats an email requesting a refund on March 11. It was a lot of money for me. The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. Vivid Seats sent me an email saying that because I had not responded to an earlier email within 7 days, I can’t get a refund. As one of the few remaining privately owned travel insurance companies, Seven Corners provides insurance plans and 24/7 travel assistance services to more than a million people each year. No. âDisgracefully, Vivid seats quietly added an additional requirement for any customers who wish a cash refund instead of a âRewards Cash loyalty credit.â Customers who wish a refund must now contact the customer service team within 7 days of the eventâs cancellation or else their claim to a cash refund is purportedly extinguished. Send me your internal memos, news tips, horror stories, or customer service successes. 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